FAQs
Whether you're new to the printing world or a seasoned expert, our FAQs provide valuable insights to guide you through the process. We highly recommend reading each section carefully to ensure a smooth experience. We appreciate your business and look forward to partnering with you for your printing needs.
File Preparation
What file types do you accept?
We accept .AI (Adobe Illustrator), .PSD (Adobe Photoshop), .EPS, .PDF, JPG, and TIF file formats. PDF is our preferred format for best results.
What are the bleed requirements?
All files must include a .125-inch bleed on all sides. For example, a 2" x 3.5" business card should be submitted as 2.125" x 3.625".
Should fonts be outlined?
Yes, all fonts must be outlined to prevent font substitution or layout issues during the printing process.
What resolution is required for artwork?
Artwork must be at least 300 DPI for quality printing. For best results, we recommend 400 DPI for photos and 1200 DPI for text or line art.
Should files be in CMYK or RGB?
All files must be submitted in CMYK mode to ensure accurate color reproduction. Files submitted in RGB may experience color shifts when converted to CMYK.
Printing Process
Can I request custom sizes or finishes?
Yes, we offer custom sizes and finishes to meet your unique project requirements. Contact us to discuss your specifications.
Do you guarantee color matching?
Due to variations in printing processes and materials, exact color matching is not guaranteed. We recommend starting and finishing your artwork in CMYK mode to minimize shifts.
Orders and Turnaround Times
What is your turnaround time?
Turnaround time starts when your file is approved for printing and is based on business days (Monday–Friday).
Can I make changes to my order after submission?
Once files are submitted, changes may not be possible. If needed, contact customer service immediately to check if adjustments can be made.
Do you offer rush services?
Currently, we do not offer rush services. Please plan ahead to ensure timely delivery.
Shipping
Do you offer blind shipping?
Yes, all shipments are blind, meaning no invoices or branding from us will be included. This ensures the package appears to come directly from you.
How do I calculate turnaround and shipping time?
Turnaround includes production time, while shipping time depends on the selected shipping method. Weekends and holidays are not included in the calculation.
Complaints and Reprints
What if there’s an issue with my order?
If you experience any problems, contact us within 15 days of receiving your order. Manufacturing defects or errors will be reviewed, and we may offer a reprint at no cost.
Still Have Questions?
If you need further assistance, feel free to contact us:
📧 Email: 4printbuyers@gmail.com
📞 Phone: +1 (442) 637-1214
We’re here to make your printing experience seamless and successful!